Find a Stylist
compny banner

POLICIES

COVID-19

*subject to change*

The safety and comfort of our employees as well as clients is one of our main concerns here at Trocadero. As a result we are taking much care and consideration into changes we make based on the CDC guidelines and personal judgements by management. 

As of this time, masks are not required. If you have been exposed to, tested positive for, or showing symptoms of COVID-19 please call and reschedule your appointment. 

'OH NO I'M LATE!'

NO WORRIES! Give the front desk a quick call and we’ll help combat the situation. The sooner you call, the easier it will be to find a solution.

Please note: If you are to be more than 10 minutes late, we may not be able to properly provide the service for which you were scheduled. In that case, we may need reschedule you later in the day or another day. 

RETURNS/EXCHANGES

We proudly sell professional, salon-quality products. In the event any products you purchase from Trocadero do not meet your satisfaction please return the product within 14 days of purchase.

Malfunctioned packaging and unused products can be fully refunded. Used products may be exchangeable for salon credit.

RETOUCH SERVICES

Refunds are not given for completed services. In the event you are not satisfied, we are happy to offer you a retouch. Retouches are scheduled as regular appoints and are offered at no charge, being that we are adjusting the original service. 

In order to receive retouch services please contact us within *7days of your original service. 

Don’t hesitate to reach out, we appreciate every opportunity to make our clients feel their best.

*Please note, retouches on blow-dry services do not include a shampoo. Being that blow-drys are short-lived hairstyles, please contact us within 2 days of your original blow-dry service for any touchups to put your hair in the right place.

CANCELLATIONS

If you are not able to make your appointment please give us a call at least 24 hours ahead to cancel or reschedule. Please remember this is our livelihood and last minute cancellations prevent us from refilling those times. Protect your stylist and cancel sooner, rather than later.